Simple, transparent pricing

No. Pharmaphone is cancellable monthly – no notice periods, no hidden fees.

Additional minutes are billed automatically – 0.22 € per minute on the Budget plan, 0.18 € on the Premium+ plan. You get a notification before any meaningful extra cost builds up.

Just send us a note and we will switch your plan – deliberately not a self-service button in the portal. The new plan applies from the next billing period; the current one is not re-prorated. On an upgrade we unlock the larger included volume within two business days, already in the current period and at no extra base fee.

Yes – every new pharmacy gets 14 days free, without giving a payment method.

No. Pharmaphone runs off a simple call forward on the pharmacy number you already have. Nothing to install, no new hardware – onboarding takes under 30 minutes.

Pharmaphone is optimised for German and copes well with regional colouring as a rule. That is not a promise that every utterance and every medicine name is understood correctly – in case of doubt Pharmaphone hands over to your team. Further languages are planned.

Not automatically yet – prescription orders and enquiries are delivered in structured form by email and in the dashboard, where your team can confirm them.

In case of doubt Pharmaphone hands the call to your pharmacy team. If nobody is on the phone right then, it captures the request in structured form and makes it available to you.

Yes. We process call data as a processor under Art. 28 GDPR and provide a data processing agreement (Auftragsverarbeitungsvertrag, AVV) on request. Which service providers are involved in a call and where they process it is set out in full in our privacy policy — some of them are based in the USA, covered by the EU standard contractual clauses.